Returns Policy
Our goal at Critical Victory is to have the best customer experience possible and that includes our return policy. We have a few different policies please find the one that best fits our situation. If at any point you have questions don’t hesitate to reach out through our “contact us page” or call us at (844) 884-2637.
For your convenience, if you are in need of a return label please follow this link we have prepared.
If you have opened the game and it’s not living up to your expectations (Trial Period), return it within 14 days of delivery. As long as the game is in opened but perfect condition and all the game pieces are included. Simply send it back to our warehouse with our prepaid label. After we receive it we will refund you in store credit for the price of the purchase. Now you can get a game you'll love.
If you change your mind and the game is unopened you can return it within 30 days of the game arriving for a full refund. Simply return it to our warehouse with our prepaid shipping label and after we receive and inspect the item we will initiate your refund for the full purchase amount.
Despite all the love and effort our team puts in it may happen that an order gets mixed up or damaged. We want to make this right. Send it back to us with our prepaid shipping label and we will send you the correct product at no cost to you.
Please include your order number with any correspondence you have with us and any package you send back.
Shipping
If we are shipping within the United States shipping is 100% free.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Reach out to us for a shipping quote.